Refund Policy
E&W VACUUM TECHNOLOGY SDN. BHD. (876836-V)
At E&W Vacuum Technology, we strive to ensure our products meet the highest standards of quality. However, if you encounter any issues with your purchase, please follow the guidelines below:
Contact Us: If there is an issue with the product, contact our customer service team immediately. We are committed to resolving any problems promptly.
Phone: +60124019999
Email: ew_vt@yahoo.com
We sell the products “as-is”. No warranty provided. But assure they are functioning
No Unconditional Refunds: We do not accept unconditional refunds. If you experience a problem with your product, contact our customer service team to discuss the issue and find a suitable resolution.
Eligibility for Replacement: To be eligible for a replacement, the product must be in the same condition that you received it and must be in the original packaging. Please keep your receipt or proof of purchase to expedite the process.
Inspection and Approval: Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your replacement. If approved, a replacement product will be shipped to you at no additional cost.
Timeframe for Resolution: We aim to process all replacement requests within 7-14 business days from the receipt of the returned product. However, this timeframe may vary depending on the nature of the issue and product availability.
Exceptions: Certain items are not eligible for replacement, including:
- Products that have been used or damaged by the customer.
- Products without proof of purchase.
- Products not in their original condition or packaging.
Customer Support
We value your business and are dedicated to ensuring your satisfaction. If you have any questions or need further assistance, please contact our customer service team.
Thank you for choosing E&W Vacuum Technology. We appreciate your understanding and cooperation regarding our refund policy.